Podcast #7: Michiel Massa – Being prepared for an unpredictable future

An unpredictable future! and its impact on municipal organizations. We discuss what the increasingly rapid succession of social tasks and issues is doing to civil service organizations within Dutch municipalities and provide an outlook on how to be better prepared for it.

Want to know more?

Want to learn more about Operational Excellence 3.0 and gain more insight into what it can do for your organization? Download free eBook.

Or if you would like to learn more about applying Operational Excellence 3.0 in your organization to achieve exceptional levels of service for your customers? Feel free to contact me.